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What operating
systems does File Preserver support?
File Preserver runs on Microsoft Windows 98, 2000, and XP.
File Preserver also requires NET 1.1, which the system installs
automatically as part of the software download. Back
to Top
How do I
get started?
Download File Preserver
for FREE. The program’s quick “Wizard-style”
set up will walk you through the simple installation process
that takes less than five minutes. Back
to Top
How long
will it take to back up my files?
Your first back-up may take some time. File Preserver will
actually scan your hard drive looking for the most commonly
used folders such as My Documents, Favorites, My Pictures,
My Music, Outlook and others. Then, it will guide you through
an easy process to help you decide which files to back up.
An automatic log window will show
you what files are being scanned for back-up and what it
will cost. File Preserver also gives you the option to customize
your back-up by selecting only the specific files you want.
Once the initial back-up is complete, subsequent back-ups
will be much faster since File Preserver will only back-up
any changes detected since your last session. Back
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Can I back
up multiple PCs with one File Preserver account?
Yes, with File Preserver you can back up your desktop, your
laptop, as many computers as you want. When you download
and install the program on a new computer File Preserver
uses your email address you enter in the Account Set Up
to link all of PC’s files to one account. File Preserver
will display a log that will show you all the files you
have stored on each PC in your account. Since there is no
surcharge per computer, you pay only for the combined storage
space you use. Back to Top
What if
I have a dial-up Internet connection?
While File Preserver works well with dial-up Internet, the
connection speed controls the duration of the back-up process.
Since dial up is much slower, the first back-up could take
quite a while. Please be patient and know that it will get
done. Afterward, subsequent back-ups will be significantly
faster since File Preserver only backs up any changes detected
since your last session. Back
to Top
What files
should I back up?
If you’re not sure which files click
here for a quick checklist. File Preserver will scan
your hard drive looking for the most commonly used folders
such as My Documents, Favorites, My Pictures, My Music,
Outlook and others. Then, it will guide you through an easy
process to help you decide which files to back up.
An automatic log window will show
you what files are being scanned for back-up and what it
will cost. File Preserver also gives you the option to customize
your back-up by selecting only the specific files you want.
Back to Top
How will
I know if my files backed up?
Once File Preserver completes the back up, a pop up window
will be displayed giving you information about the back
up. Additionally, you can look at the log to see what has
happened during previous backups.
Remember if your machine is hibernating or not connected
to the Internet, File Preserver will not launch an automatic
backup. Back to Top
How
secure is my data and password?
Your private data is protected by 480-bit encryption and
is stored offsite in a state-of-the-art data facility where
it is kept safe from crashes, fire, natural disasters and
other causes of computer failure. Your password is also
encrypted, so know one knows it but you. See
more details on File Preserver security. Back
to Top
How
do I schedule my automatic back-ups?
File Preserver allows you to schedule monthly, weekly or
daily online back-ups. The simple set-up process will guide
you through initiating your preferred back-up schedule in
just a few clicks. Then, you never have to worry about backing
up your important files again. File Preserver does it automatically.
Back to Top
What
if I have a firewall?
File Preserver is designed to work with firewalls, so automatic
back-ups should function properly
Can I still work while the back-up’s in progress?
File Preserver will not interfere with your work. The program
detects when your computer is idle and performs back-ups
accordingly. Back to Top
Can I
still work while the back-up’s in progress?
File Preserver will not interfere with your work. The program
detects when your computer is idle and performs back-ups
accordingly. Back
to Top
What
if the backup gets interrupted?
An automatic log function enables you to monitor the progress
of your back-up sessions. If there are any problems, File
Preserver will let you know. Typically, if a session is
interrupted, the back-up will resume where it left off.
Back to Top
How
is my bill calculated?
The storage space you use every day is averaged over a month
at a cost of only 1¢ per MB. Your bill is determined
by this average. When you select a scan, your costs are
shown on screen. You can change these costs by selecting
or deselecting certain file types. With File Preserver,
you pay only for the storage you use and you will never
pay more than $9.99 a month—and that’s for unlimited
space, even with multiple PCs and laptops on the same account.
Back to Top
Where
can I find my account information?
When you’re in the File Preserver program, select
the “Account Management” tab on the left side
of the screen. A billing history on your account will be
displayed. Back to Top
What’s a “pass
key?”
In addition to your secure password, File Preserver users
are provided with an encryption pass key that ensures you
are the only one who can access and restore your files online.
This pass key is extremely important, so please safeguard
it carefully. Our support staff does not have this information
so they cannot decrypt your personal files. That’s
how seriously we guard your privacy. Back
to Top
How
do I restore my files?
Simply click “restore files” on the File Saver
screen and select a destination to begin the restoration
process. It’s that quick and easy. You will need your
pass key to unlock the files restored to your computer.
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